Understand
Use approved business and product information.
AI Agent
An AI agent that understands the work before it answers.
Answer product and order questions from your business information, take agreed actions and bring in a person when needed.
Customer request
Can you help me find the right next step?
Aveexia
Understand
Next step
Uses information your team has approved.
Context and control
Answers your team can review and improve.
Choose what the agent can answer, when it should ask a follow-up and when your team should step in. Review its replies and update the guidance as your business changes.
Reply
Answer in the customer's context and channel.
Move forward
Resolve routine questions and hand off the rest.
From question to next step
One agent. Different customer work.
Choose a situation to see how context changes the next step.
Does this jacket run true to size?
Answer everyday product, order and return questions. Pass exceptions to your team with the conversation intact.
Order changes and policy exceptions go to a person.