Use approved product, delivery and returns information.
AI customer support
Customer support
Answer everyday product, order and return questions. Pass exceptions to your team with the conversation intact.
Customer question
Does this jacket run true to size?
Next step
Show the store’s size guide. Bring in the team if the customer needs personal fit advice.
Customer support
Recurring questions get a clear way forward.
Give a clear answer and ask for order details only when they help.
Answer the routine question or hand the conversation to your team.
Order changes and policy exceptions go to a person.
Product question
A clear answer. An easy way to get help.
Customer
How do I exchange the size I ordered?
Returns policy
Steps taken from the store's approved return information.
Aveexia
I can show you how to request an exchange. If the order needs a review, I’ll pass the full conversation to the team.