AI customer service pricing that scales with conversations

A conversation is a customer thread where Aveexia sends an AI reply or takes an action. The thread counts once, regardless of the number of messages. After 24 hours of inactivity, the next AI reply starts a new conversation. A handoff does not create an extra conversation; human-only handling is not counted. Threads in different channels count separately. Internal classification, tests, duplicates, retries and failed deliveries do not count.

New AI conversations pause at the included limit. Extra use is never charged automatically; it continues only after you explicitly enable a higher monthly cap.

Channel access is included in every plan. Connect your own provider account and pay them directly, or pay actual provider cost plus 20% if Aveexia provides the account.

Yes. Voice is available as an add-on on Start and Growth. Scale includes 60 connected call minutes per month. Other usage is 9,90 kr per connected call minute and starts only after you approve a monthly cap with Aveexia. Call time runs from answer until hang-up; a human handoff does not stop the connected-time meter.

Yes. The pilot lasts 14 days and covers up to 100 AI conversations for one store over web chat and/or email. No card is required, and it does not automatically convert to a paid plan.

Yes. You can switch between Start, Growth and Scale from your account. Aveexia can help if you also need to change contracted usage or your monthly cap.

Web chat, email, SMS, WhatsApp, business and product knowledge, standard integrations and actions, human handoff in the Inbox, and customer service analytics.