A new question. The same conversation.

Customers can stay in WhatsApp as the conversation moves from a product question to a return request.

For your teamReturn question

The customer is asking about exchange conditions.

9:415G
A
Customer serviceWhatsApp
Today

How do I exchange an item?

09:42

You can follow the store’s exchange steps. I can help you find them.

09:43
Message

The context stays in the thread.

When a person joins, they can see what the customer already asked and what needs review.

“What if I’ve opened the packaging?”A person can review the exception.

Set up WhatsApp together.

If selected for a pilot, I’ll confirm your WhatsApp Business account and how your team will follow up.

Apply for a pilot