A short message. A useful answer.
Handle quick customer questions in a text thread, then pass on anything that needs more help.
Customer questionSize exchangeIn the same thread
9:415G
ACustomer serviceSMS
How do I exchange this for a larger size?
I can show you the store’s exchange steps. Would you like me to send the question to the team?
Type a message
Keep the useful part close.
The customer can get a short answer by SMS and continue with a person in the same conversation.
Set up SMS together.
If selected for a pilot, I’ll review the sending number with you and decide where customer replies should go.
Apply for a pilot