If customers contact you when the team is away, they need to know what they can do and when you will reply. Start by mapping which questions arrive after closing and which need a fast human response.
Decide what can be answered. Add approved answers about opening hours, services and next steps. Sensitive or urgent cases should direct the customer to the right contact route.
Choose how an enquiry moves forward. An active channel can collect what the customer needs and pass it to the team. Direct booking requires a supported calendar connection and a tested workflow.
Make follow-up clear. Say who will reply and when. Also test what happens if no time is available or the customer needs a person.
Aveexia currently requires an application and personally onboarded pilot businesses. See how the pilot works or apply for a pilot.