Can AI really hold a natural voice conversation?
The experience depends on the voice, language and telephony setup. Test your common questions, interruptions and follow-ups in the workflow you plan to use.
Aveexia FAQ
Can AI really hold a natural voice conversation?
Answers about Aveexia, AI customer service and getting started with a pilot.
06 answersProduct, pilot and support
Direct answers
What you need to decide
Clear answers to the questions teams ask before choosing an AI support agent.
How fast does an AI respond in a voice call?
Response time varies by service, language and telephony connection. Test your intended workflow in a pilot before assessing the experience.
Can an AI voice be customised to match our brand?
Options vary by service. Ask which voice and greeting choices are available, and listen to them before deciding.
Do AI voice calls understand dialects and accents?
Performance varies by language and voice system. Test with the dialects and call conditions your customers commonly use.
Are voice calls recorded?
Whether calls are recorded or transcribed depends on the vendor's settings – this should always be clearly communicated and handled in accordance with GDPR.
Can AI voice calls book an appointment directly during the call?
That depends on whether your calendar or booking system is supported and can be connected to the pilot workflow. I confirm this before we proceed.