Features
AI customer service features
Business knowledge, customer conversations and human handoff in one AI agent platform. Here's how each part works.
Intelligent text chat
AI driven conversations that understand context and deliver relevant answers in real time.
- •Natural language understanding
- •Contextual conversation
Voice AI
Configured Voice AI for incoming calls and chat conversations. The same business knowledge and tone can carry across channels.
- •Configured incoming calls can use the agent
- •Voice can connect to the conversation where configured
Human handoff
When the flow requires it, the agent can hand the conversation over according to configured rules and pass on context.
- •Complex requests can be identified through configured rules
- •The agent prepares context for a handoff
More capabilities
Proactive guidance
Configured messages can use page and behaviour context to help the customer move forward.
Conversation context
The agent can use relevant context from the active conversation according to your configuration.
Knowledge base
Upload documents, links and information for the AI to use when giving accurate answers.
Customizable branding
Customize colors, logo and messages to match your brand.
Web channel
Add a configured customer conversation to your website according to your active setup.
Analytics and statistics
Get insights on user interactions, popularity and performance.
Security and privacy
Data protection and security are described in legal documents and documented controls; active providers and regions still need verification.
AI that tells you what to fix on your site
Review patterns in your conversations and get concrete suggestions your team can act on.
- •Finds recurring questions (price, booking, opening hours)
- •Concrete actions: e.g. "Add price here", "Move the Book button"
- •Ready-made suggestions, no need to interpret statistics yourself
Example
Insight: Visitors repeatedly ask about price and the next step.
Suggestion: Consider making pricing and the next step clearer on the page.
Runs in batches (daily/weekly). You get suggestions, not graphs to interpret.
Why Aveexia?
Aveexia
- Business-grounded answers
- Multiple channels where configured
- Tailored tone and customer experience
- Relevant context in the conversation
- Can connect to your workflows
- Your team can review and improve the flow
Traditional chatbots
- ✗Limited answers from predefined information
- ✗Often focused on one channel
- ✗Limited ability to take the next action
- ✗Limited context between conversations
- ✗Limited connection to workflows
- ✗The next step often needs manual handling