"We can't use AI, surely that's not GDPR-approved?" It's a common misconception and it's wrong. GDPR regulates how personal data is handled, not whether AI may be used.
Misunderstanding 1: "AI and GDPR are incompatible." Wrong. As long as personal data is handled according to GDPR's requirements for legal basis, data minimisation and a data processing agreement, it's fully permitted.
Misunderstanding 2: "It's enough that the vendor says they follow GDPR." Wrong. Require a written agreement, not just a claim on the website.
Misunderstanding 3: "Data storage location doesn't matter if the vendor is reputable." Wrong. EU/EEA data storage significantly simplifies compliance compared to storage elsewhere.
Misunderstanding 4: "We don't need to tell visitors they're talking to an AI." Transparency is good practice and often a requirement. Most reputable AI receptionists clearly identify themselves.
Want to work through your own GDPR checklist before setting up an AI receptionist? See our GDPR checklist for AI in customer service or read our frequently asked questions about GDPR and AI.