Acceptable Use Policy

Permitted use

The service may be used for lawful customer communication, FAQs, booking and support flows that the customer can control and review.

Prohibited or unsuitable use

• fraud, phishing, spam, harassment or unlawful surveillance
• processing sensitive data or making high-risk decisions without a documented lawful basis, safeguards and human oversight
• automated decisions about credit, employment, healthcare, insurance, housing or public authority without a separate risk assessment and approval
• attempts to bypass security, authorisation, rate limits or deletion
• uploading material the customer has no right to use.

AI and human oversight

The customer must clearly disclose AI interaction, provide a human contact option where needed and review actions with legal or financial consequences. Aveexia may stop or restrict a flow where there is a concrete risk.

Version

Version 2026-09-08. A breach may lead to a remediation request, restriction or termination under the agreement.