An AI receptionist can sound professional and concise or warm and detailed. You control this through settings and example text.
Personality in the dashboard: You typically provide a short description, for example "We are a clinic focused on patient-centred care. Reply in a friendly but professional tone and keep answers brief." The AI uses this as a guideline.
Answer length: If you want visitors to receive short, scannable answers you can write that in the instructions ("Keep replies concise, two to three sentences where possible"). If you prefer a more educational tone, you can allow longer responses.
Test with real questions: Ask the same question with different personality settings and compare. Adjust until it feels right for your brand.