Can I connect an AI chatbot to WhatsApp?
WhatsApp can be included when the business account and channel can be configured for the pilot. I confirm this during the application review.
Aveexia FAQ
Can I connect an AI chatbot to WhatsApp?
Answers about Aveexia, AI customer service and getting started with a pilot.
06 answersProduct, pilot and support
Direct answers
What you need to decide
Clear answers to the questions teams ask before choosing an AI support agent.
Do I need a separate WhatsApp Business account?
Yes, a verified WhatsApp Business account is required to connect AI responses via the API.
Are WhatsApp conversations as secure as on the website?
Data protection depends on the WhatsApp, channel-provider and Aveexia setup. Review current terms and data flows before using customer data.
Can customers book appointments directly in WhatsApp?
Booking in WhatsApp needs a booking system and channel supported by the pilot workflow. I confirm what works before we proceed.
Does the WhatsApp integration cost extra?
This varies between vendors – check whether the WhatsApp channel is included in your plan or requires an add-on.
Does the conversation stay connected between the website and WhatsApp?
Context across channels depends on channel configuration and how the customer is identified. We review this in the pilot workflow.