Where does Aveexia store customer data?
Verify the current storage region and transfer mechanism for each active provider in the agreement and subprocessor register.
Aveexia FAQ
Where does Aveexia store customer data?
Answers about Aveexia, AI customer service and getting started with a pilot.
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What you need to decide
Clear answers to the questions teams ask before choosing an AI support agent.
Why does it matter that data is stored within the EU?
Data stored outside the EU/EEA may require extra safeguards under GDPR for the transfer to be lawful – storage within the EU avoids that complexity.
Can I require a vendor to guarantee data storage in the EU?
Yes, it's reasonable to require this and it should be clearly stated in the vendor's data processing agreement (DPA).
Does EU data storage also apply to voice calls and recordings?
Yes, if the vendor stores data within the EU, this should apply to all types of data they process, including any call recordings or transcripts.
Does EU data storage affect performance?
No, modern cloud services with EU-based infrastructure deliver the same performance as global infrastructure for European visitors.
How do I verify where a vendor actually stores data?
Ask directly and require it to be stated in writing in the data processing agreement – a verbal promise isn't enough as a legal basis.