What support is included when using an AI chatbot?
Selected Aveexia pilot businesses receive personal onboarding. Ongoing support is discussed when you review a plan.
Aveexia FAQ
What support is included when using an AI chatbot?
Answers about Aveexia, AI customer service and getting started with a pilot.
06 answersProduct, pilot and support
Direct answers
What you need to decide
Clear answers to the questions teams ask before choosing an AI support agent.
What do I do if the chatbot gives a wrong answer?
Review and update the knowledge base on that topic – most incorrect answers are caused by incomplete or unclear information in the knowledge base.
Is support available in Swedish?
Yes. You can apply and complete onboarding in Swedish.
How quickly do I get help with a technical issue?
Response times vary between vendors and plans – an SLA states what response time you can expect.
Can support help me set up integrations?
Selected Aveexia pilot businesses receive personal onboarding. We review the connections included in the pilot scope.
What do I do if the service is down?
Check the vendor's status page if one exists, and contact support if the outage persists longer than expected under the SLA.