Find out how the vendor handles setup
Ask who handles configuration, what information they need from you and how channels are connected. Aveexia currently accepts applications and personally onboards selected businesses.
Practical guide
AI for small businesses: a beginner guide
You don't need to be technical to use AI in your business. This beginner's guide explains the basics without jargon and shows what you actually need to do to get started.
05 stepsA sequence to use before and after launch
The sequence
Work through the important decisions
Keep the scope narrow, test with real questions and expand when the workflow is reliable.
Start with what you already know about your customers
You know your most common customer questions better than any AI vendor. Write them down – that's 80% of the work of building a knowledge base.
Try it before you decide
Trial terms vary. Aveexia offers selected businesses an assisted 14-day pilot with up to 100 AI conversations, no card and no automatic subscription.
Get help from support instead of guessing
Reputable vendors, including Aveexia, help you through onboarding – it's better to ask one time too many than to guess wrong.
Adjust continuously, not just at launch
Look at which questions the AI couldn't answer (fallback responses) every week at first, and add to the knowledge base accordingly.
Review before launch
Common pitfalls
- 01Waiting to try AI because you think it requires technical skills you don't have.
- 02Filling in the knowledge base once and then never returning to it.
- 03Comparing AI receptionists solely on price without testing how they actually answer your real customer questions.