Retention matrix

How to read this matrix

The matrix distinguishes first-party stores Aveexia can control, customer configuration and the deletion windows of external providers or backups. Items not yet published here are available on request.

First-party stores

• Account and workspace data: deleted according to the agreement and lifecycle; legal requirements for invoices or incidents may require limited preservation.
• Chat, unified messages, contacts, memory, tools, callbacks and integrations: tenant-scoped deletion exists for known first-party tables and memory stores.
• Voice transcripts and audio references: depend on customer configuration and service period; the provider window must be verified.
• Analytics and consent data: the browser's local consent record is technically bounded; active provider retention and deletion are governed by the respective provider policy and verified per integration.

External stores and backups

Redis/cache, telephony, AI, analytics, payment, integration and backup copies may have their own TTL, contractual or legal requirements. Local deletion is therefore not a promise of immediate deletion in every external store; provider requests and verification are required.

Requests and version

Request deletion or an access export through privacy@aveexia.com. Version 2026-09-08. The complete internal matrix and DSAR runbook contain owners, evidence requirements and manual steps.